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What Makes a Website Credible?
Taylor Tunnison • December 30, 2021

Companies often embrace digital marketing to expand their reach and boost revenue. This is critical because the average American now spends over 7 hours online every day. Successful online strategies level the playing field by allowing entrepreneurs to compete with household brands. As a result, over 70% of small businesses already have a company website. These resources serve as custom-branded hubs for products, services, locations, contact details, and completed projects. Websites work together with social media to meet consumers where they already are: online. Users now expect these resources and are eager to judge a company’s credibility based on its online presence.

How to Improve a Website’s Credibility

A professionally designed company website will improve customer experiences and encourage sales. In contrast, poorly crafted digital elements can lead users to distrust a business immediately. This is because consumers associate the quality of a website with whatever product or service the business provides. The following are our top suggestions for improving your website’s credibility.

1. Be Real and User-friendly

Users want to know that there’s a legitimate organization behind a website. Assure them of your authenticity by clearly displaying team photos and examples of past work. It’s also a great idea to include contact information like a phone number, physical location, and email address. If possible, add social media icons with links to your business profiles. This will allow users to cross-reference your company on popular platforms like Facebook. Put yourself in a user’s shoes and ask, “What does their experience look like?” Ensure that your user interface is easily understood and navigable. Set clear goals for your website and tailor its design to that precise purpose.

2. Include Data and Reviews

The best websites are supported by accurate evidence. Enhance your credibility by referencing verifiable data when making claims about products or services. Include citations and documented statistics from reputable sources. Remember that users will judge your company based on its associations. We also recommend displaying genuine reviews from satisfied customers. This will go a long way towards building confidence by certifying that your business is trustworthy.

3. Update Often and Verify Your Identity

There are currently over a billion websites on the internet. However, only about 200 million of them are active. Set yourself apart from the crowd by updating your website’s content regularly. Try monthly blog posts, new product and service pages, a Google Business Profile, or all of the above. Keeping your website updated will show users that you care about their experience. It will also signal to search engines that it’s more authentic than other less-optimized pages. This will drive more organic traffic your way since most online sessions begin with a search engine. Lastly, ensure your SSL certificate is up to date with your provider, especially if you engage in ecommerce. This will encrypt sensitive user data like credit card details and safeguard it from cybercriminals.

4. Highlight Experts and Credentials

Certain industries highly regard professional certifications. Include these on your website alongside well-written employee bios and lists of qualifications. This is no time to be humble. Credentials are authoritative, as are experts in any field. Have you partnered with any well-known brands in the past? Did you recently complete a major project? Show it off loudly and proudly. It will make a positive impression on current and future viewers, and may even help land future contracts.

5. Avoid Errors and Promotions

This may seem straightforward and self-explanatory, but spelling and grammar are easily overlooked by many businesses. Almost nothing hurts a website’s credibility like poor word choice or improper sentence structure. There are many ways to avoid this, from spelling and grammar checkers to professional copywriters. Also, be sure to double-check for broken links throughout your website. These can throw a major red flag for even the most patient person. Finally, avoid pop-ups and sponsored ads, if possible, as they will distract from your main goals.


Websites are invaluable assets for both consumers and businesses. They function as reliable resource hubs, delivering value and promoting products at all hours of the day. If your company still needs a website, we’d be thrilled to help you get started. Feel free to review our process, contact us, or schedule a meeting at your convenience. 

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